Hi Nathanlogue. When you have a dropout, what happens to the lights on the NBN box and the wifi router that is different from normal operation?
What model router is it?
When you do a test that shows only 9Mbps, is that on wifi device or ethernet computer? What time are you doing it?
Welcome to the Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any fault.
If you are experiencing low connection speed, we've created an article that will guide you on how to troubleshoot it. Check this link.
If you are using a WiFi connection, then signal interference may be causing the issue. We've created some articles that will help you improve your home WiFi network. Refer to these articles.
Let us know how it goes.