Currently upgrading FTTN to FTTP, installation 9days & we have lost our current connection. Is this normal?

[alanguide]

It wsa certainly not my experience. Best thing I've done for ages. I'm sure mods will help sort out your case

[colleenh17]

Thank you. We are still out. At least one of us relies on it for work…. I hope they fix very all . Not happy.

[colleenh17]

Still waiting TPG….. not good enough! Can someone here who moderates please help?!

[adib_rahmang]

Hey @colleenh17,

We'll check it out. Send us a private message.

[colleenh17]

Finally got onto someone today and it’s been fixed thank you

[adib_rahmang]

That's great to hear!

[alanguide]

I know this is  an old one but if you have time @colleenh17 , please tell us what fixed it.

[colleenh17]

Hi - I lodged a fault through the app but had no action. Rang them and had it sorted on the phone - was a complete reset of modem and password. I think it was accidentally cut off in the process….