Get online support
Welcome to the Community!
We'd like to check on this further and assess if what's missing to make the device work.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
@BasilDV I have followed the instructions as well and can't get a connection. Would love some help. Thanks Steve
Do you have a TPG NBN BYO plan? What type of NBN service you have ie FTTN, HFC?
If you happen to have a TPG NBN BYO plan do not enable VLAN.