Hi @Cosgrove27,
I am sad to know that you are considering to cancel the service, I will raise this to our Account Specialists Team for further handling and have them call you, please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
Im wanting to disconnect my service I've been a customer for 12 months or more and the last 8 months my nbn hasn't worked I've rung numerous times I've had to buy modem boosters which still didn't work I've been paying $69.99 a month for nothing im a pensioner I can't afford to throw away money you won't give me any sort of refund so I'm going elsewhere I rang to disconnect the service and yet you tried to take another $69.99 om ready to go to the ombudsman I've had enough!
