Dropouts! - Please HELP

emmajlee
Level 2

We have had constant dropouts for months now. NBN technicians have been 3 times and cannot find any issues and said there is no more they can do. I am now waiting for TPG to take ownership of this and get to the bottom of it. The communication from TPG has been excellent but there becomes a point where you need resolution. Our Internet Connection Monitor has detected in about 3 hours - 91 drop outs! Will changing ISP fix this? Has anyone else had this problem with successful resolution?

1 REPLY 1
Aubrey
Moderator

Hi @emmajlee, we'd like to see where things at with this case. Could you provide us with your accounts details via private message?

 

Thanks,

Aubrey