Dsl line issue

[nashtayelola92]

Cable connected.

[Riezl]

Thanks for your help, @nashtayelola92.

For the last test, you'll see that the telephone cable is connected to the DSL port on the back of the TPG modem, can you disconnect it and connect it to the LAN 1 port?

Leave it connected to the LAN1 while we run the test. Let us know once done. Thank you.

[nashtayelola92]

Line is now connected to LAN 1.

[BasilDV]

Thank you @nashtayelola92

We can confirm that there's a possible cut within the NBN network.

Please reconnect everything back the way it was and will escalate the case to our Engineering team for further investigation.

An assigned Engineer will be in touch with you within 24 to 48 hours via SMS or phone call using the phone number that we have on file.

If you recently updated your contact number, please send it via PM for us to inform our Engineers.

BasilDV

[nashtayelola92]

No problem, thanks BasilDV.

[BasilDV]

Glad to be of assistance, @nashtayelola92.

Cheers!

BasilDV