Get online support
Got it working, this thread is long so i thought i would go over what i had to do...
1. I tried to setup device directly with modem usinng PPOE. Note this options is under IP config. It did seem to find the internet and then asked me for location and then to provide new WIFI details. But this did not work and seemed to get stuck at the setting up wifi section. Left it for 8 hours and sitll nothing...
2. Connected back old router and plugged in directly. Power cycled the eero and held the button on bottom. Pretty sure this reset the device...
3. Set it up as normal WIFI device and it immediatly asked for update. Let device update and then went into network config, ISP setting and entered my username and password under the PPOE section. Note: did not configure VLAN.
4. Turned off original router and plugged in eero to mode. Device took about 3 minutes to setup and i finally had it work.
Long story short, looks like you still need to update the device before it works even thought the eero 6+ supports PPOE out of the box.
Hi @@alanburchill1,
We appreciate the additional tips for settings up the Eero 6+ this is a big additional help for our growing community!
Got it working, this thread is long so i thought i would go over what i had to do...
1. I tried to setup device directly with modem usinng PPOE. Note this options is under IP config. It did seem to find the internet and then asked me for location and then to provide new WIFI details. But this did not work and seemed to get stuck at the setting up wifi section. Left it for 8 hours and sitll nothing...
2. Connected back old router and plugged in directly. Power cycled the eero and held the button on bottom. Pretty sure this reset the device...
3. Set it up as normal WIFI device and it immediatly asked for update. Let device update and then went into network config, ISP setting and entered my username and password under the PPOE section. Note: did not configure VLAN.
4. Turned off original router and plugged in eero to mode. Device took about 3 minutes to setup and i finally had it work.
Long story short, looks like you still need to update the device before it works even thought the eero 6+ supports PPOE out of the box.
Hi there,
I followed all the steps above but it's not working for me.
I've got the eero (Pro 6) working as a normal router plugged into the tpg modem (Archer VR1600v), and I've updated the eero to the latest version. But when I try to change settings to PPPOE, wait 30min, and connect it directly to the nbn box (HFC), it does not connect to the internet.
One thing I find confusing is what PPPOE username to use. I've tried my tpg username and password (with @tpg.com.au), but when I login to the current tpg modem it says my PPPOE details are those very generic looking ones: tpg_acs@tpg_acs and tpg_acs as the password. So which one is correct?
Anyone able to help? @Anonymous or @BasilDV ?
Hi @sylv
One thing I find confusing is what PPPOE username to use. I've tried my tpg username and password (with @tpg.com.au), but when I login to the current tpg modem it says my PPPOE details are those very generic looking ones: tpg_acs@tpg_acs and tpg_acs as the password. So which one is correct?
The first one is correct. TPG account username and password should be used to configure the PPPoE.
Are you under the NBN bundled with VoIP service or Data only plan?
If bundled with VoIP, then you need to enable the VLAN ID tagging and set it to 2.
If not, then we need to check this further.
Shoot me a PM with your account details.
BasilDV
Thanks! 🙏
PM sent
Update for others in case it's useful: my mistake was that I didn't realise that my plan was bundled with VoIP service, so I hadn't set the VLAN ID to 2. Once that done, it worked fine having followed the steps above.
Hi @amc2612
The missing piece for the setup that you want is you need to bridge the VR1600 modem/router.
Check my comment here: How to set up a bridge on archer vr1600v for the instructions.
Once you've bridged the VR1600, then you can set the PPPoE connection and make sure that the VLAN is disabled on your Eero device.
Let us know how it goes.
BasilDV
@Anonymous . You continue to use the "bridge" link which neglects to say to delete the existing link with VLAN ID 2 before adding the bridge link with VLAN ID 2.