OK, I've had enough. Over 2 years ago, I upgraded from the NBN12 to the NBN50 plan. Since then, I have never even achieved 25mbps on my hard-wired computer, even in off-peak times (see attached speed test file). The best I've reached is 24.5mbps, and that was just recently, at 4pm. Ironically, for that particular test, I had to wait for 5 minutes before the test would run, due to a dropout, which of course doesn't appear in any speed test. I am constantly getting dropouts, and there's not a day goes by that I don't get a number of dropout notifications on the computer (see screenshot). My smart TV struggles to even use iView. So why am I paying for 50mbps when I'm not even getting half of that, on top of all the dropouts? It's not good enough. According to the ACCC latest progress report, TPG provides an average across all hours of 99.0% of the plan speed, and 98.4% at peak periods. So what happened to me? It needs to be fixed, and if it's not something that TPG can control, then according to the ACCC it's TPG's responsibility to resolve any issues with NBNCo. I shouldn't be paying for something that I'm not getting. In fact, the ACCC suggests that I may be eligible for compensation.
