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(FTTB)Email from TPG sayin that I'm not online

Highlighted
Level 1a

Hi there! 

 

I received an email from TPG saying that I am not online. But I could use the internet service after the technician left. He conncected the modem that I recevied from TPG days ago to the socket .

 

Is there something that I missed?

 

Thanks

Tony

3 REPLIES 3
Highlighted
Moderator

Hi @tonykelly ,

 

Thanks for raising this to us. There is a chance that the system generated email you received is delay. We'd love to help and check the status of the service to avoid any service interruption. 

 

Send me your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@tonykelly wrote:

Hi there! 

 

I received an email from TPG saying that I am not online. But I could use the internet service after the technician left. He conncected the modem that I recevied from TPG days ago to the socket .

 

Is there something that I missed?

 

Thanks

Tony


 

Highlighted
Moderator

Hi @tonykelly ,

 

Thanks for sending me your details. I can confirm that the installation has been completed please disregard the automated email your received. Let us know should you require furtehr assistance.

 

Cheers!

 


@tonykelly wrote:

Hi there! 

 

I received an email from TPG saying that I am not online. But I could use the internet service after the technician left. He conncected the modem that I recevied from TPG days ago to the socket .

 

Is there something that I missed?

 

Thanks

Tony


 

Highlighted
Level 1a
Hi Shane,
Thank you!

Have a good night

Cheers,
Tony