HI all, I see that a lot of people have had teh same problem over the last year. Has anyone resolved it? I get outages to the entire broadband service throughout the day. Often as many as 20 outages in a day, anywhere from 5 seconds to a few minutes each. I placed a call with TPG two weeks ago, but beyond doing a hard reset of my cable modem they have done nothing.
I have been trying to call them but they keep putting me on hold, then disconnecting me after 20 minutes. I have also emailed them multiple times, SMSd them and tried contacting them through the app but no reply for a week now.
Heres a sample of some of the outages:
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9/01/2021 9:47:24 PM Log Start
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Failure Start Length
10/01/2021 12:50:38 AM 0:00:20
10/01/2021 1:08:49 AM 0:00:11
10/01/2021 1:41:19 AM 0:00:09
10/01/2021 4:05:13 AM 0:00:16
10/01/2021 5:20:12 AM 0:00:04
10/01/2021 10:45:56 AM 0:00:04
10/01/2021 11:01:09 AM 0:00:03
10/01/2021 11:52:27 AM 0:00:16
10/01/2021 11:56:14 AM 0:00:07
10/01/2021 12:11:35 PM 0:00:03
10/01/2021 12:21:40 PM 0:00:02
10/01/2021 12:33:51 PM 0:00:19
10/01/2021 12:39:33 PM 0:00:14
10/01/2021 12:51:43 PM 0:00:07
10/01/2021 1:01:27 PM 0:00:03
10/01/2021 1:48:22 PM 0:00:10
10/01/2021 6:42:51 PM 0:00:14
10/01/2021 7:42:54 PM 0:00:05
10/01/2021 8:02:40 PM 0:00:19
10/01/2021 8:10:35 PM 0:01:08
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10/01/2021 8:11:44 PM Log End
Monitor Duration 22:24:19
Failure Summary:
Count 20
Total Downtime 0:03:17
% Downtime 0.25
Minimum Length 0:00:02
Maximum Length 0:00:20
Average Length 0:00:09
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