Welcome to TPG community!
We were able to locate your account using your community details and learned that the case was already escalated to our Engineering team for further investigation. They were trying to contact you yesterday, but you were unreachable.
I'll notify them to contact you today between 11AM to 12NN. If you have a preferred time to receive a call, please let us know.
Hi @Kone, we can see that an NBN Technician has been booked for today, between 1PM and 5PM.
Our Engineering is closely monitoring the account and the case engineer will contact you as soon as the final report is received from the NBN Technician.
Should you have further queries, please let us know.
Hi @sxyan1990, we have also received your concern on a separate thread and replied to it.
Please check our response here: