We had no internet for roughly 3 hours this morning.We are on fixed wireless.Outage from approx 630AM to 930AM today.
Our house is approx 1-2 KM from tower.
We tried turning off and on our modem and our router but no change.
3 hours later sprung back into life.
This has been going on for months now.
Please help us.
Welcome to the Community!
I'm sorry to hear that you've been having difficulties with your internet connection. I pulled up your account using your community details in order for to check what's affecting your service.
After my initial findings, I have escalated the case to our Engineering Team. I have a requested for them to contact you before 5:30PM VIC today using home phone number to provide you an update.
Should you wish to provide a different contact number or change the time as to when they will call you, send me a PM. For your reference: How do I private message (PM) in the community