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Fixed Wireless Dropouts. No NBN for 3 hours this morning

Level 3

We had no internet for roughly 3 hours this morning.We are on fixed wireless.Outage from approx 630AM to 930AM today.

Our house is approx 1-2 KM from tower.

We tried turning off and on our modem and our router but no change.

3 hours later sprung back into life.

This has been going on for months now.

Please help us.


Hi @ajmunro


Welcome to the Community!


I'm sorry to hear that you've been having difficulties with your internet connection. I pulled up your account using your community details in order for to check what's affecting your service.


After my initial findings, I have escalated the case to our Engineering Team. I have a requested for them to contact you before 5:30PM VIC today using home phone number to provide you an update.


Should you wish to provide a different contact number or change the time as to when they will call you, send me a PM. For your reference: How do I private message (PM) in the community