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Help! Need NBN tech to complete failed installation. Only day off work!

Level 2


An NBN tech attended today to install my TPG NBN but could not complete the task due to some issue with the fibre to the pit. I cannot take another day off work so could provisioning please escalate this to NBN immediately so the install can be completed today?




Hi @ScottW


Please avoid posting your account details on a public thread as it may compromise your security.


Based on the report from the NBN technician, there's Low / No light readings at SSS/GCC cable to provide fibre connection fault has been discovered during installation of this service, which is affecting delivery of this order.

This is currently being reviewed by NBN Co's case management team. Further updates and next steps to resolve will be provided within 2 business days.
It is unlikely that this issue will be resolved within 3 days.


We understand that you've been in touch with our service delivery team and further updates will be given by your case manager as soon as it becomes available.


You may use your ADSL service, while waiting for the NBN to be installed.