Hi my payment is processed. when is the technician coming ? and modem hasn't shipped yet. it's

[yunhyum7008]

Hi
my payment is processed.
when is the technician coming ?
and modem hasn't shipped yet.
it's very urgent because merchant facility connect. please email me
xxxxxx@xxxxx.com

**We edited the post to remove your email address for security purposes.

[Will]

Hi @yunhyum7008

Using the email address you posted, we were able to check the account you're referring to. We are still waiting for your payment to be posted.

Payments done via credit card are usually automatic (at times may take 15-30 minutes) while payments done via Debit Card may take 3-4 business days to get cleared.

As soon as your payment has been on our end, you will then receive emails pertaining to the modem shipment and information on the installation. Similarly, you can also check the progress of your order and installation online. You can refer to this link: www.tpg.com.au/install

Regards,