My NBN was scheduled to be installed on the 8/4. The technician informed me that he was unable to connect me as I do not have NBN at my location. TPG has not contacted me since. I have tried several times talking to staff on chat support only to have the conversation ended or told I will be transferred and then never actually being transferred to anyone. I have spent ridiculous amounts of time on hold trying to contact TPG and nothing. How do I get in contact with my case manager??
I am very frustration and currently paying for internet I do not have
To get connected TPG customer care you need to really lucky, it is always cumbersome, I like idea of getting connect with case manager if it is easier as per urgency.
We do not have direct number of the assigned Provisioning Case Manager but you may contact our Provisioning Department directly at 1300 993 012 or chat with them ( https://www.tpg.com.au/chat/service-delivery ).
If you haven't received any update from your respective Case Managers feel free to send me your account details together with your best contact number and preferred time and I'll chase it with them.
