Welcome to TPG Community!
My apologies if you are not able to reach our support people.,
Unfortunately, We are trying to get in touch with NBN about this case.
Keep in mind some places NBN Regional are taking longer delays.
Hi @gfrois68 & @ebonyj29,
We do not have direct number of the assigned Provisioning Case Manager but you may contact our Provisioning Department directly at 1300 993 012 or chat with them ( https://www.tpg.com.au/chat/service-delivery ).
If you haven't received any update from your respective Case Managers feel free to send me your account details together with your best contact number and preferred time and I'll chase it with them.
In case you need a reference:
How do I private message (PM) in the community.
And you didn't answer his question !
Which is also mine.
How do I contact my case manager?
I had the same issue and am on the line right now for 50min on hold waiting for the unreachable Case Manager.
But the sales department answers the phone in 1 second