How long I should wait until my internet connection is up?

[wisnuindrajit]

Hi, I received the modem VX220-G2V (provided by TPG) last Saturday and did the setup as mentioned in here: https://community.tpg.com.au/t5/Modems-and-Devices/Setup-and-Configuration-for-TP-Link-VX220-G2V-mod... 

- Power On the Modem

- Connect WAN port to UNI-D1

My connection is still not up until now, already wait more than 24 hours. Can you please help? Do I need to setup something in my modem.

Thanks,

Wisnu

[Ahra_G]

Hi @wisnuindrajit, 

For new services, you should receive an email advising that the service is active. Then, you can proceed in setting up your modem. 

Otherwise, send us a PM for further assistance. 

-Ahra_G

[wisnuindrajit · Accepted solution]

Hi, it's solved now after my account got removed from the delivery list and I got the email notification that my service is active.

[Ahra_G]

We're glad to know that your service is now working! If there's anything else we can assist you with, please don't hesitate to reach out or visit https://www.tpg.com.au/support/contact