Hi @Jamesc
Welcome to the Community!
We were able to locate an account using your community details and it shows that the NBN service is already active. The modem status is online as well.
Do you have another account that is for installation? Or did you lose your internet service?
Please send me a PM with your TPG username or customer ID number to confirm that I'm working on the correct account.
How do I private message (PM) in the community
BasilDV
