The actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG.
Are we using WI-Fi connection? Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
Are you able to post the result of your tests?
I understand throughput speeds can, and will be different, sometimes across the board. All the tests I conducted were done with both wireless and wired.
My Xbox is normally always wired as it sits below my router, I even ran a cable direct to my computer and created a new connection and ran the same test fully bypassing the router, with marginally better results. I have had this issue for a month or more, and it’s really starting to annoy me
Thanks for the details.
I'd like to arrange one of our Technicians to contact you for further tests.
Kindly, PM me your account and contact details (username/customer ID, best contact number and preferred time)
I'll wait for your response, cheers!
The connection issue has been raised to our Engineering Team for further investigation.
Assessment usually takes 24-48hrs; update will be provided by one of our Engineers once it's done.
We're looking forward to have this case fix as soon as possible.
Let us know if should you require further assistance.