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Installation Requirements

Level 1b

Dear TPG


I have received my modem and connected it to the NBN box and power as instructed. However, as there has been no internet connection yet, I have turned the power plug off. Am I required to keep the power and modem on? And how long is it until I get internet ?


Thank you for your time


Hi @truceele ,

Welcome to TPG Community!

We were able to locate your account using your community details and it appears that your NBN service has been completely installed.

You may check our TPG Community Article for NBN FTTP Setup - General Setup at



Level 1b
Hello thanks for the quick response.
I have been able to successfully connect to the wifi but it says that there is 'no internet connection'. What am I meant to do to fix this?

Thank you again

Hi @truceele, we have arranged a technical specialist to contact you between 10AM and AM SA time today for assistance.


Let us know should you have a preferred contact number and time. Thank you.

Level 1b

Hi thank you so much. 10am is fine and on xxxxxxxxxx


Thanks @truceele. We have advised our Technical Team.


Hi @truceele,


It appears that when our Technical Team contacted you, your service was already working at that time.


Should you have other concerns, though, feel free to leave a comment.