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Installation date

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Level 1d
Hi guys, I have received my TPG router and NBN kit. but I haven’t received any date for the installation. I didn’t even receive any email that my application is under process or something. Nothing about what plan I m on .
26 REPLIES 26
Moderator

Hi @avar2090 ,

 

Welcome to the community!


We're able to locate your account using your community details we've seen that your NBN service installation is still in progress.
 

Cheers!

Moderator

The Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the nbn™ technician to perform the installation. Updates will be provided via email.

 

Let us know should you require further assistance.

Level 1d
Hi thanks for your reply.. as I told your customer service officer on the phone that I am going overseas for a month so I need to know the of the installation date but all of you are saying it’s under progress. If you can’t give me any date on this please cancel my service from now on . And send me the return postage for router I had received. I have spoken to another provider they are saying that’s with in 3 to 5 day they will activate the service and the installation from NBN co is done ✅..
Moderator

Hi @avar2090,

 

Yes that's correct. At the moment, your NBN service installation is currently in progress. Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the nbn™ technician to perform the installation.

 

Once the installation date is available it will be sent via email. Do you wish to speak with our Account specialists? If so, confirm your best contact number and preferred time. We'll have them contact you again.

 

Cheers!

Level 1d
Yes I do want to speak to them to resolve this issue .. as I can’t wait for the date because I m going overseas..
Moderator

Thanks, we'd like to get your best contact time and preferred contact number.

Level 1d
I do t want you guys to tell me in two weeks that my installation date is first week or second week of August. As I have to go to work for four weeks ..
Level 1d
It’s all in my account.. you guys can call me any time ..
Moderator

Hi @avar2090,

 

Thanks. We arrange one of our Account Specialists to contact you tomorrow between 10-12NN AEST. Make sure to keep your mobile phone available for the incoming call and let us know how it will go.

 

Cheers!