Installation date

[nimeshniroula]

I have made my payment however I have no received dates when the installation will complete. I was told I will get dates within a week. Payment has been done. I spoke to telstra, at least they said it will be done in 10-12 days. No update from TPG . Is there a way I can cancel TPG now and return the modem

[BasilDV]

Hi @nimeshniroula 

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been ni touch with our NBN Service delivery team.

Your order is still in progress, since we are still waiting for the update from NBN Co as an NBN technician is required to install your service. Your location is tagged under the NBN Service class 32, which means your line is not connected to the DPU (Distribution Point Unit) of the FTTC line and an NBN NCD box needs to be installed.

A follow up has been sent and were advised to wait for an update within 5 working days. Your case manager will be in touch with you via SMS or phone call as soon as an update becomes available.

BasilDV