Welcome to the Community!
We were able to locate your account using your community details and understand that you've been in touch with our NBN service delivery team. An NBN NTD box has been requested as you've reported that it is missing.
The new location was tagged under the NBN service class 24, which means that an NBN NTD box is already installed and it is for remote activation. However, since it is missing, it caused the delay in activating your NBN service.
Further updates will be given by your case manager as soon as it becomes available.