Hi @mrossiter
Welcome to the Community!
We were able to locate your account using your community details and learned that your address is under the NBN HFC technology.
Please be advised that NBN Co is experiencing equipment shortage within the said technology that caused delays with the installation and affected the installation on all service providers.
You may check this article for more information: Delays in connecting some premises to the nbn™ HFC network
Our NBN service delivery team tried to contact you before to further discuss the order to no avail.
Please send me a PM with your preferred time and best number to be contacted tomorrow.
BasilDV
