Our sincerest apologies for the inconvenience.
We were able to locate your account using your community details and understand that you've been in touch with our NBN service delivery team.
Based on the NBN report, their Team has identified that the network infrastructure within your building requires bulk remediation involving scoping, redesign and augmentation.
To complete this network augmentation, this order has been proactively placed into held and network augmentation team is working on estimated time of completion.
Due to complexity the estimated time to resolve this is 10/04/2021.
The cancellation has been discussed and updates will be given via email notification.