Level 2
Hi there, is it at all possible to bring forward our installation appointment please? It’s currently scheduled for 26/3/20. Given the current circumstances, our workplaces have asked us to work from home and our three school aged children will be remotely learning in the coming days. We currently do not have internet access and require it as soon as possible. I would appreciate a response as soon as possible.

Kind regards

Hi @rhiaandmerv


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


In your case, the given installation appointment is the earliest that we can get from our wholesaler (NBN Co) as the schedule will depend on the number of jobs and technician in the area.

You'll be notified by our NBN provisioning team for further updates once available.