Installation

Highlighted
Level 1a
I have been waiting for a while, and I still didn't receive any notifications with the NBN installation. And I checked the status in the website, it always says 'We’re working hard on getting the service available for you' .
Also, I did not see any appointment confirmed or any information further
Lots of work couldn't be done.
I really hope tpg can finish the installation ASAP.
1 REPLY 1
Highlighted
Moderator

Welcome to the Community @congquan150696

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : Fibre to the Node/Building (NBN FTTN/FTTB) Setup Guide

 

BasilDV