Internet down.... Again

[Cathryn12]

Hi, There have been 3 visits by NBN techs to the "Telstra" pit in our street recently. The internet connection has been quite flaky since they started coming. Now the flakiness is pretty much permanent. Rebooting routers, PC's phones does nothing. Can this problem pls be escalated? Thx.

[Ahra_G]

Hi @Cathryn12, 

Recent test indicated that there's no line fault that can be service affecting. 
 

If most of your devices are connected wirelessly, then signal interference may be causing the dropouts.

You may check these articles to help improve your home WiFi network:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

We can also have a Tech specialist to perform troubleshooting along with you to check for any underlying connection issue.  Just let us know of your most convenient time to receive a call and we'd be glad to organise one for you. 

Thanks! 

Ahra_G