Internet not working

[Emilypoh246]

An NBN technician came today and installed the internet however I'm getting a- Your newly installed broadband is waiting to be configurated- for the past hour. I've reset the modem and get it still isn't working

[Ahra_G]

Hi @Emilypoh246, 

Welcome to Community! 

We appreciate you reaching out to us. I used your Community details in pulling up your account and it shows that your internet is already working. 

There are instance that it takes a couple of minutes or sometimes more than an hour or so for the modem to connect to our server; we're glad to see that the service is now active. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers!