Get online support
Received my modem and its been sitting on the auto configuration page saying wait 30 min for a long time.
Called and ever 60 min I get auto hung up on.
How does a new customer get set up with TPG?
Their sales team answer quite fast though which is great.
These were the instructions that helped.
https://community.tpg.com.au/t5/Modems-and-Devices/Setup-and-Configuration-for-TP-Link-VX420-G2v-mod...)
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Hi @willianstownnbn . This may help.
https://community.tpg.com.au/t5/Broadband-Internet/Tech-support-required-on-your-newly-installed-bro...
Perfect, thank you David.
I hope TPGs UX team figure out a better way to ger prople started. I was on hold for 1.5 hours without any answer.
Could a link to the modem setup be in a welcome email or on a card in the box when the modem is shipped?
Thanks again David.
