Is anyone there?

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willianstownnbn
Level 2

Received my modem and its been sitting on the auto configuration page saying wait 30 min for a long time. 

Called and ever 60 min I get auto hung up on. 

How does a new customer get set up with TPG?

Their sales team answer quite fast though which is great. 

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willianstownnbn
Level 2

Perfect, thank you David. 

I hope TPGs UX team figure out a better way to ger prople started. I was on hold for 1.5 hours without any answer. 

Could a link to the modem setup be in a welcome email or on a card in the box when the modem is shipped?

 

Thanks again David. 

willianstownnbn
Level 2