Low NBN download speed

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Level 2
Hi, I have a problem with the low connection with my NBN 50, yesterday connection was fine but today getting wirsed it's from 18mbps now gone low only 1mbps what is going on. This is the worst ever connection.
3 REPLIES 3
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Moderator

Hi @Jlc81 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that the case is already with our Engineering team.

They've raised this fault to NBN Co and their network Engineers are already working on fixing the issue.

There's no ETR (Estimated time for resolution) due to the complexity of the fault.

 

Further updates will be given by your assigned Engineer as soon as it becomes available.

 

BasilDV

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Level 2
How long it will take? Coz it's getting worsed. Not even good enough for streaming
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Moderator

Hi @Jlc81

 

There's no ETR that was given by NBN Co, but your assigned Engineer is currently monitoring the account and will provide you updates as soon as it becomes available.

 

BasilDV