Missed the installation

[Kayk_tittaya]

Hi, there
Could you pls contact me back
0412611965
I missed my appointment for installation yesterday.
Could i pls make to new one as soon as i can.
Because i just got modem yesterday.
And i really need the internet to work from home.
This is my username you can check the status kayktittaya
And i sent the email to you as well.


Could you guys contact me back asap pls

[KarlB]

Hi @Kayk_tittaya,

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

Regards,
Karl

[KarlB]

Hi @Kayk_tittaya,

Your order was marked off as completed yesterday. Your service should be up and running.

Have your tried plugging your modem in? See setup guide below.

-If you have more than one phone socket please try the modem on all the sockets.

https://www.tpg.com.au/support/setup-nbn-fttn/modem-wiring-support-fttn-fttb.html

Regards,

Karl

[Kayk_tittaya]

Yes, i did
I followed the guide but no green light on Internet section on Modem

[KarlB]

Hi @Kayk_tittaya,

If you have tried all the phone sockets in your home + confirmed that you are connecting direct from the phone socket to the DSL port on the back of the modem. It sounds like there might be a line fault that needs looking at.

I have requested for one of our helpdesk staff to give you a callback.

Regards,

Karl

[Kayk_tittaya]

The problem is not a modem or anything.
It’s just you have to installation for my internet again. I really need to use my internet today for work!!!! Please send help!

[KarlB]

Hi @Kayk_tittaya,

The latest update I can see.

"We are currently arranging an NBN technician visit to further investigate the issue. Please wait for the details regarding the schedule."

We will be in contact shortly.

Regards,

Karl