Missing internet

Level 2
Absolutely astounded at the sheer lack of respect for customers, these guys are shocking, call to buy the service they answer in under 2 minutes, need support your hung up on and told to "chat online " F*N disgraceful. You took my money nearly a month ago yet I have no nbn connection, received all the equipment just need A DAM SERVICE. plug it in follow instructions NOTHING HAPPENS. Yet when I was signing up I received ph calls and emails, UNTILL you got my money then NOTHING.

Hello MarkG,
Thank you for being a part of the TPG Community and apologies for the frustrations you have encountered, I would like to take a look at your service.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
My TPG app for IOS and Android - https://www.tpg.com.au/download