Welcome to the community!
I'd love to help. I went ahead to pull up your account using your community Username and I got the result.
I will make follow up on this with our Account Specialists Team and request for urgent feedback.
I don’t have any further updates differing from what has already been communicated to you.
Your experience is important to us and I will make follow up and will be keeping a close eye on your case and will provide you with updates as soon as possible.
I can see that one of our Account Specialists has been in touch with you and provided the update for the modem/router.
Modem shipping may take 1-2 working days for major cities and 2-4 working days for rural areas.
Let me know should you require further assistance.