Welcome to TPG Community!
Our sincerest apologies for the inconvenience.
I've used your Community details and was able to find a match. I've went ahead and checked the notes on your account and can see that this case is being handled by our Engineering team.
I understand that one of our Engineers has been in touch with you today and has requested for a technician to contact you to arrange for another visit.
This case has also now been raised in our dedicated complaint handling department; customer relations wherein a Complaints resolution case manager will be assigned as a sole point of contact and will be attempting to reach your contact information to discuss the concerns raised and work towards resolution.
They will be providing you feedback via email or phone call. Nevertheless, should you have a preferred contact time and number, please let us know via Private message and we'll forward this to the team.
I can see that one of our Complaints Resolution case manager has tried to get in touch but with no avail. An e-mail has also been sent to you in response to your complaint.
If you have any other query regarding your complaint, please do not hesitate to contact your compliance officer directly via return email or please let us know your via PM your best contact time and number and I'll rearrange a call for you.
Just wanted to update you on the progress of your case.
An engineer confirmed yesterday that access to the required areas of the building can be provided, as such, a technician contacted you yesterday and an appointment scheduled for Monday 4th June for further work to be completed.
In this particular case multiple technicians were required to attend the site due to the complexity of the fault and to assess the work involved. We thank you again for your patience and understanding in this situation.
A dedicated case officer from our complaints resolutions department is working on the case and will continue to work closely with the technicians and provide ongoing updates.