I transferred from ADSL to NBN recently.
I received NBN equiepment which did not work and I had to wait a technician. Two guys came, modified something on the street in the telephone wires and eventially I got the internet.
However in the evening the same day my internet gone and I still cannot connect.
I assume that TPG guys changed something remotely in their configuration trying to assign static IP for me - I have TPG business account/plan.
I contacted TPG by email and next day I received instructions to check power and line cable, etc., what was not to useful at all.
So I replied with more details and attached screenshots.
Day after they answered that my problem transfered to tech support and ticket is #xxxx188
One more day passed - nothing happened.
I don't have the internet for the fourth day in a row.
How much time should I wait?
We are glad that the internet is back and working with a good speed.
I've checked the account and learned that you are under our Standard Plus or Fast NBN50 speed tier only and not on our Premium NBN100 speed tier.
If you wish to upgrade your plan to our Premium NBN100 speed tier. You may contact our Change of plan team at 13 14 23 (option 3 +1 + 3).
Welcome to the community!
I went ahead and checked this case using your given Ticket#.
This is now handled by our Technical Support Team and one of our Technicians tried to contact you earlier today but no avail.
Can you PM me your best contact number and preferred time today?
I will have our Technicians call you again.