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NBN FTTC Static IP the Internet gone

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Level 3

I transferred from ADSL to NBN recently.

I received NBN equiepment which did not work and I had to wait a technician. Two guys came, modified something on the street in the telephone wires and eventially I got the internet.

However in the evening the same day my internet gone and I still cannot connect.

I assume that TPG guys changed something remotely in their configuration trying to assign static IP for me - I have TPG business account/plan.

I contacted TPG by email and next day I received instructions to check power and line cable, etc., what was not to useful at all.

So I replied with more details and attached screenshots.

Day after they answered that my problem transfered to tech support and ticket is #xxxx188

One more day passed - nothing happened.

I don't have the internet for the fourth day in a row.

How much time should I wait?

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2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Hi @euklad,

 

We are glad that the internet is back and working with a good speed.

 

I've checked the account and learned that you are under our Standard Plus or Fast NBN50 speed tier only and not on our Premium NBN100 speed tier.

 

If you wish to upgrade your plan to our Premium NBN100 speed tier. You may contact our Change of plan team at 13 14 23 (option 3 +1 + 3).

 

Kind regards,

View solution in original post

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Level 3

ok, got it. Thanks!

View solution in original post

17 REPLIES 17
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Level 3

several days past and nobody contacted me.

Highlighted
Moderator

Hi @euklad,

 

Welcome to the community!

 

I went ahead and checked this case using your given Ticket#.

 

This is now handled by our Technical Support Team and one of our Technicians tried to contact you earlier today but no avail.

Can you PM me your best contact number and preferred time today?

I will have our Technicians call you again.

Cheers!

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Level 3

Hi Shane,

 

Thanks a lot for the responce.

My contact number *******724 and the best time from 9 to 17.

 

Cheers,

Evgeny

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Moderator

Thanks for the details, @euklad.

I will pass this on to the relevant team and request for another callback now.

I will get back to you shortly.
 

Cheers!

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Moderator

Hi @euklad,

 

Expect a call from one of our Technicians within 15-30mins from now.

 

Let me know how it will go.

 

Cheers!

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Level 3

thanks

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Moderator

Hi @euklad,

 

I can see that you have been in touch with one of our Technicians and provided assistance with your service. Let me know should you require further help.

 

Cheers!

Level 3

Hi Shane,

 

Thanks a lot for your help. A person from TPG contacted me and organized a change of the modem. So we will see in several days if it helps.

 

Cheers

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Moderator

I am glad to know that @euklad.

Let me know how it will go.

 

Cheers!