I understand that you were able to contact our Tech team and the case was escalated to our Engineering team for further investigation since the connection was dropping.
Further updates will be given by them.
We are glad that the internet is back and working with a good speed.
I've checked the account and learned that you are under our Standard Plus or Fast NBN50 speed tier only and not on our Premium NBN100 speed tier.
If you wish to upgrade your plan to our Premium NBN100 speed tier. You may contact our Change of plan team at 13 14 23 (option 3 +1 + 3).