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Modem Delivery

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Level 1b
Just wondering if anyone at TPG cares or will take accountability of when my modem will be delivered? I have been waiting 4 weeks. After advising you not to deliver to my new address as I would not be there and gave you a different address, you of course sent it to the wrong address. It was then sent from the post office back to you and after numerous phone calls to your incompetent customer service department I still have no idea when it will be delivered. Many promises of delivery and return phone calls to update me have been broken. You simply do not care in the slightest. Your team just tell you what you want to hear and they see that as problem solved. Worst decision ever to join you. I honestly don't expect any response as your responses are just lip service. Anyone reading this should think twice about using TPG.
5 REPLIES
Moderator

Hi @kvanderwert,

 

Welcome to the community!

 

I'd love to help. I went ahead to pull up your account using your community Username and I got the result.

 

I will make follow up on this with our Account Specialists Team and request for urgent feedback.

 

I don’t have any further updates differing from what has already been communicated to you.

 

Your experience is important to us and I will make follow up and will be keeping a close eye on your case and will provide you with updates as soon as possible.

Moderator

Hi @kvanderwert,

 

I can see that one of our Account Specialists has been in touch with you and provided the update for the modem/router.

Modem shipping may take 1-2 working days for major cities and 2-4 working days for rural areas.

 

Let me know should you require further assistance.

Level 1b
Thanks for the response but I have heard these promises all before. Great if it happens but I am not holding my breath.
Moderator

Hi @kvanderwert,

 

Your experience is important to us and we will be keeping a close eye on your case and will provide you with updates where possible.

 

Regards,

Moderator

Hi @kvanderwert,

 

I can see that you the modem/router has been delivered to you. Your service is now connected for 2d 20h 35m.

Let me know should you require further assistance.

Regards,