Modem delivery

[jamescable]

I signed up on the 11th and was told that my new modem would be arriving within 3-5 days and it is now the 19th and I haven't even received an email yet.
I would appreciate it if I could get an update on when I can expect it to arrive.
Thank you

[BasilDV]

Hi @jamescable

Welcome to the Community!

Currently, there's no update yet on the modem shipment.

An SMS or Email notification will be provided once the parcel has been shipped.

We'll chase this as well with our Logistics team and will provide the updates once available.

BasilDV

[BasilDV]

Hi @jamescable

The modem/router has been dispatched and the email notification that includes the tracking has been sent.

Let us know if you need further assistance.

BasilDV

[Pamrichardson]

Get out while you still can :0