Modem delivery

[Jennmarcos]

Hi,
I was informed that a replacement modem would be sent off on the 30th of March and it would take 2 days. I did not receive any email or number to track the package.
Could I get a confirmation that it was send?

[BasilDV]

Hi @Jennmarcos

The new router order is still in progress.

We'll chase this with our Team and provide you with the updates once available.

BasilDV

[BasilDV]

Hi @Jennmarcos

The replacement router has been shipped and an email notification with the consignment or tracking number has been sent to the linked email address.

You'll receive it within 1 to 2 working days within Metro and 2 to 5 working days outside Metro area.

Have a good day!

BasilDV