Modem delivery

[leecj21nov]

Hi I was advised yesterday my modem has been sent to StarTrack for delivery.

When I Click on link to track it says 'error'

See screen shot.  Do you know why this means?

Thanks

[Will]

Hi @leecj21nov

Welcome to the Community!

Most likely, Startrack's record wasn't updated at that time. I suggest that you try again to check the modem delivery status.

Regards,

Will

[Mishkakisses]

Hi there,
I receive the same error message when I try and track my StarTrack delivery. Did you end up being able to track your delivery? did you have to contact StarTrack or did it just arrive? Thanks

[Ahra_G]

Hi @Mishkakisses, 

We'd be happy to check the status of the delivery for you. Kindly PM us with your TPG account details. 

Thanks! 

Ahra_G