Modem delivery

Level 2

My NBN connection is due to be set up Monday 11/03/19 but I am yet to receive my modem. I have tried logging in to to check on my installation progress but it just keeps saying...

....Sorry, we can't retrieve your installation details at this time. Please try again later or call us on 13 14 23 (option 3 then 1) for further information.....

Please can you advise if modem has been posted ???


Hi @daniellegodfrey,


Welcome to TPG Community!


We have located the account using your community details and we can see that you have already received the modem.


Once the NBN service is installed, you can check out this community article for the setup guide;


NBN FTTN/FTTB Setup - General Setup


Feel free to message us should you need any assistance. Thank you.