Modem

Level 3
I have just had a text saying my installation is complete but I haven't received my modem yet, how long does it take to receive?
1 REPLY 1
Moderator

HI @Lesleyduncs1,

 

We have likewise replied to your post located here:
https://community.tpg.com.au/t5/NBN-Installation/No-modem-or-tracking-number-for-it-received-but-my-...

 

The modem has already been received by Startrack. The timeframe for the delivery of the modem will be within 3-5 working days. 

 

I'll be providing you with the consignment number via private message so you can track the status of the equipment. 

 

 

Thanks!