Get online support
Hi @Gailc,
We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus
If your address is not listed, send us a PM and we'll help sort out your service.
-Ahra_G
Hi @Gailc
Please send us a private message with your account details and we'll see how can we help.
BasilDV