Moving House

[stewart92]

I’m moving house in a few weeks and what to switch my Internet plan over to the new house, I currently have NBN internet.

The new house doesn’t have NBN installed yet, do I need a new modem etc. or can I take it over with me? How do I switch over to a new house?

Do I organise NBN instillation at the new house directly with NBN or through TPG?

thanks!

Stewart

[BasilDV]

Hi @stewart92

Welcome to the Community!

We were able to locate your account using your community details and learned that you've placed your moving home order online.

It shows that the new address is under the same NBN HFC technology, this means that you can still use the modem/router you have.

Please be advised that the NBN NTD ARRIS box should be left at your current address as it is a property of NBN Co.

BasilDV