Hi @Jackellis8 . The NBN box is the property of NBNCo and should have been left at your old house. The wifi router is yours and goes with you. Your new house should have had an NBN box left by previous resident. When people move, the new house may use a different technology than the old house. You could return the NBN box to your old address. If there is no reply to this from a moderator tomorrow, you should make a new request.
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We were able to locate your account and learned that you've been in touch with our team.
A new NBN NTD box has been requested and further updates will be provided once available.