NBN Box isnt working

Level 2

so, my internet dropped out earlier today, then fixed itself for about 2 hours, then went dark again... looked at the NBN Black box and there is no lights on, at all. so i unplugged it, tried a different socket, still nothng. tried a different wall outlet, still nothing... followed the tips online about rebooting the modem, unplugging it from the wall and the inlet on the box, leaving it for several minutes then plugging it back in.. still nothing.


what can i do?! Smiley Sad no internet during the christmas break is gonna break meeeee!! halp! 


Hi @wpavey80


Welcome to the Community!


We were able to locate your account and learned that this has been raised to our Engineers.

An NBN technician visit has been booked to check the service and updates will be provided once available.