NBN Connect but now need TPG to activate account

[adam_thorogood]

Hi,  Any idea how I can get TPG to activiate my account ?

[KarlB]

Hi @adam_thorogood 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB · Accepted solution]

Hi  @adam_thorogood 

Your service looks like it should be ready to go. I'm seeing your NBN NCD online, I'm just not seeing authentication from your modem/router. You may need to update the username and password in your modem/router as per the link below.

Can you also confirm your hardware is connected like the below image? Main bit I need you to confirm is the Ethernet cable from the NCD to the blue WAN port on the modem/router

https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf

If you can't recall what your TPG password is, you can get your password sent out from the link below.

https://cyberstore.tpg.com.au/forgot_password.php

Regards,

Karl

[adam_thorogood]

I have checked all the cords and plugs  They are installed as shown.  I have tried loading the link 198.162.1.1 as showsdn but nothing comes up

[KarlB]

Hi @adam_thorogood 

-What devices are you trying to connect to the 192.168.1.1 on?
-Are you connecting via Ethernet or Wi-Fi?

You are best to connect via Ethernet if you can, but you can also do it via Wi-Fi. The Wi-Fi details are on the back of the modem/router. You will need to connect to the modem before entering 192.168.1.1.

Regards,

Karl

[adam_thorogood]

Yes - I am connecting my computer via wifi 

[KarlB]

Hi @adam_thorogood 

I just noticed you said you are going to 198.162.1.1 

The correct address is 192.168.1.1

Regards,

Karl

[adam_thorogood]

Yes - sorry - that is the address I am trying.  I jsut tried again - and it isnt working

[KarlB]

Hi @adam_thorogood

-What devices are you trying to connect to the 192.168.1.1 on? (Desktop or Laptop/ Windows or Apple)

-Can you try a different device connecting via Ethernet?

-Can you please make sure you have turned off your old ADSL modem?

Regards,

Karl

[KarlB]

Hi @adam_thorogood 

Looks like you were able to login into the modem/router and update the details. I can now see authentication.

Regards,

Karl